Delivery & Returns

For shopping on this website

UK – We offer free shipping

We aim to ship as soon as your order has been processed so you get your lovely glasses in no time.

  • For UK orders, we ship using Royal Mail™Tracked48 service for free.
  • For next day delivery we use Royal Mail Special next day Delivery. Cost is £7.50

If an item you have ordered is currently out of stock

…we will e-mail or call you to advise the exact time frame expected, generally this is no more than an additional 5 to 7 working days. In the event the time frame quoted proves to be unworkable, we can arrange a refund.

Every shipment is secure, recorded and traceable.

You will receive e-mail notification

…upon your order being dispatched which will include your individual tracking number so you can follow your delivery’s progress.

All services used are signed-for, so if nobody will be home when your local post arrives, you may wish to provide us with an alternate address such as your place of work.

We will send an email with your tracking information.

These services are normally delivered with you normal post but will require a signature.

If you ask for a missed delivery to be redelivered to a neighbour or a safe-place we cannot be responsible for any loss or damage to your eye-wear. This is also the case where you ask us to deliver items to your place of work where you cannot directly receive and sign for your delivery yourself.

Returns

Our return policy is straightforward. You can return optical frames or sunglasses for a full refund within seven days of receipt.

PLEASE NOTE: You will need to pay for the return postage yourself.

If you need any help with your return

  • Please contact us by phone or email
  • Please ensure that products are returned unworn and with all accessories supplied otherwise a refund cannot be applied

Send your return to:

Sid Fiz Optique
46 Salusbury Rd
Queen’s Park
London
NW6 6NN